Terms of Use

These terms govern use of the DentX teleradiology reporting service. DentX is a service of Next Healthcare Pty Ltd (ABN 14 169 018 937) (“DentX”, “we”, “us”) of 227 Abbotsford St, North Melbourne VIC 3051. By creating an account or submitting a study for reporting, you agree to these terms.

1. The service

We provide teleradiology reporting: registered dental and health practitioners upload imaging studies (such as OPG, lateral ceph, intraoral and CBCT studies) together with relevant patient and clinical details, and a radiologist prepares a written report that is returned to the referring practitioner through the portal.

Registered practices may request reporting internationally. Give your true practice country and relevant state or province, and the patient’s location for each referral. An account or payment does not establish professional eligibility in every jurisdiction. DentX remains responsible for its reporting arrangements, professional authority and applicable insurance. Unsupported cases may be declined; any necessary local conditions will be communicated before the affected service.

DentX is Australian-based. Overseas radiologists may prepare preliminary interpretations; a radiologist in Australia reviews the complete submitted study and relevant clinical information and authorises the final report. The final report identifies its authorising clinician. Australian final review does not itself confer worldwide permission to practise.

2. Accounts

• The service is available only to registered dental and health practitioners and their authorised practice staff. It is not a service for patients or the general public.
• You must provide accurate, current information when registering — including your name, practice details and professional registration — and keep it up to date.
• You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us promptly of any suspected unauthorised access.

3. Patient consent

By uploading a study, you warrant that you have the patient’s consent (or another lawful basis) to share their health information — including their name, date of birth, sex, clinical notes and imaging — with DentX and its reporting radiologists for the purpose of radiology reporting. You remain responsible for your own consent, privacy and record-keeping obligations to your patients. Before uploading, explain the reporting arrangements and overseas access, provide the privacy information, and obtain and record any consent required by applicable law. Practitioner acceptance is not patient consent, a waiver of patient rights, or a transfer of our own legal duties.

4. Uploads and image quality

The quality of the report depends on the quality of the upload. You are responsible for submitting complete, diagnostic-quality studies — for CBCT, that means the full exported DICOM volume, not screenshots, cropped exports or single slices. Our export guides show how to export correctly from each major platform. We may decline to report a study that is incomplete or non-diagnostic.

5. Fees and payment

• Fees are charged per study, in Australian dollars, and are payable upfront at the time of submission.
• Amounts are in AUD. Your bank may charge conversion or international transaction fees separately. The order shows applicable tax and the final total before payment.
• Payment is processed by Stripe. Card details are provided directly to Stripe and are not stored on our servers.
• Current fees are displayed at the time of upload. We may change fees from time to time; changes apply only to studies submitted after the change.

6. Turnaround times

Our standard turnaround target is 48 hours from submission of a complete, diagnostic study. Urgent turnaround must be expressly confirmed when ordered. These are targets, not guarantees — turnaround may occasionally be longer, for example where a study requires additional review or where information is missing. We will keep you informed of any material delay.

7. Reports and clinical responsibility

• Reports are provided to the referring practitioner for use in their clinical care of the patient. They are a specialist opinion on the imaging supplied — they do not replace the practitioner's own clinical judgment, examination or treatment decisions.
• The radiologist reports the imaged field actually supplied. Anatomy outside the submitted volume, or not captured at diagnostic quality, cannot be and is not reported.
• Reports are prepared on the basis of the clinical information provided at upload. Please include relevant history — it materially affects the usefulness of the report.

The radiologist has not examined the patient. The treating practitioner must correlate the report with the patient’s history, examination and other investigations, explain findings and arrange local treatment or follow-up. Keep a monitored clinical contact and backup arrangements for significant findings. Do not wait for a report when immediate local assessment is needed; this service does not replace emergency care. Each clinician remains responsible for their own interpretation and appropriate communication.

8. Refunds

If we cannot report a study — for example because the upload is non-diagnostic, incomplete or corrupted — we will tell you why and refund the fee for that study in full. Where a study has been reported, fees are not refundable except as required by law, but if you believe a report contains an error, contact us and we will have it reviewed and corrected where appropriate at no charge.

9. Liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. Subject to that, and to the extent permitted by law, our total liability arising out of or in connection with a reported study is limited to the reporting fee paid for that study, and we are not liable for indirect or consequential loss. Where liability cannot be limited in that way, it is limited, at our option, to resupplying the service or paying the cost of having it resupplied.

Mandatory rights and professional obligations in the patient’s and practice’s jurisdictions remain unaffected. No limitation above applies where local law prohibits it, and these terms do not establish that a reporting-fee limit is valid in every country. You do not indemnify us for our own conduct merely by accepting these terms.

10. Privacy

Personal and patient information is handled in accordance with our Privacy Policy, which forms part of these terms.

11. Changes to these terms

We may update these terms from time to time. The current version will always be published on this page, and material changes will be notified through the portal or by email. Where fresh acceptance is required, we request it explicitly before further referrals. Your acceptance record identifies your account and practice, document versions and time. Review or print the current terms and privacy information from your account settings.

12. Governing law

These terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria, subject to mandatory local law. This does not restrict lawful complaints to a regulator or urgent relief.

Contact

Questions about these terms: support@dentx.co, or DentX — a service of Next Healthcare Pty Ltd (ABN 14 169 018 937), 227 Abbotsford St, North Melbourne VIC 3051.